Welcome to Earthava! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our eco-friendly phone cases (“Products”). By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. General Information
Earthava is an online platform offering sustainable, eco-friendly phone cases. By using our website, you affirm that you are at least 18 years old or have obtained parental or guardian consent to use our services.
2. Use of the Website
You agree to use our website solely for lawful purposes. You are prohibited from using the website to:
- Violate any applicable laws or regulations.
- Engage in fraudulent or harmful activities.
- Interfere with the security or functionality of the website.
3. Product Information
We strive to provide accurate descriptions and images of our Products. However, colors, materials, and details may vary slightly due to manufacturing or display differences. Earthava does not guarantee that the information provided on the website is error-free or up-to-date.
4. Orders and Payments
4.1 Order Acceptance We reserve the right to accept or decline your order for any reason, including but not limited to availability, errors in pricing or descriptions, or suspected fraudulent activity.
4.2 Pricing and Payment Prices are listed in USD currency unless stated otherwise. We accept various payment methods, and all payments must be completed at the time of order. Taxes and shipping fees will be calculated at checkout.
4.3 Cancellations Orders may be canceled prior to the manufacturing of the product by contacting our customer support team. Once manufacturing begins, cancellations are no longer possible.
5. Shipping and Delivery
We aim to process and ship orders promptly. Estimated delivery times will be provided at checkout, but delays may occur due to external factors. Earthava is not responsible for shipping delays caused by couriers or customs.
6. Returns and Refunds
6.1 Eligibility Returns for defective or damaged products during shipping are accepted within 30 days of delivery. To request a return, don’t hesitate to get in touch with our support team with proof of purchase and photos of the issue.
6.2 Process Approved returns will be refunded to your original payment method. Shipping costs for returns are non-refundable unless the issue arises from our error.
7. Intellectual Property
All content on the Earthava website, including images, text, logos, and designs, is owned by Earthava or licensed for our use. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
8. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Limitation of Liability
Earthava is not liable for any indirect, incidental, or consequential damages arising from your use of our website or Products. Our total liability for any claim is limited to the amount you paid for the Product in question.
10. Changes to Terms
We may update these Terms at any time. Changes will be effective upon posting on our website. Continued use of the website after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of Egypt, without regard to its conflict of law principles. Any disputes will be resolved in the courts of Egypt.
12. General product safety regulation (GPSR)
12.1 EU representative: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
12.2 Product information: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
12.3 Care instructions: Clean with damp cotton or microfiber cloth. Add a drop of dish soap to the cloth if needed.
12. Contact Information
For questions or concerns regarding these Terms or your orders, please contact us at:
- Email: sam@earthava.com
Thank you for choosing Earthava for your eco-friendly lifestyle!