Earthava

Refunds & Returns

Our Products are MTO (Make To Order), which means when you place an order it is sent to the factory to manufacture your case individually for you, therefore refunds and returns are not possible if you ordered the wrong size, color, or simply changed your mind.

However, you have a few hours after you place your order to cancel or simply make any changes before the order is sent to the factory.

In case you received a damaged product or a manufacturing error, you contact us within 30 days of product delivery, and we can offer you a refund. (Prof of damage required)